Shipping policy

Online store

Tiilineliö Oy
tilesquare@tilesquare.fi

The store sells products to individuals of legal age. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by moving them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.

Payment and payment methods

https://www.checkout.fi/ehdot-ja-sämöset/maksuehdot

Order and payment confirmation

When we have received your order, we will immediately send you an order confirmation by e-mail, which will show your order information. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation if you have to contact customer service. When dealing with customer service, always have your customer number and order number available. Always check that the contents of the package match the products in the order confirmation.

You can contact our customer service with the following information:
tilesquare@tilesquare.fi
0401975569

Delivery methods and costs

Delivery costs include postage and packaging costs. We present an estimate of the future delivery costs in the shopping cart according to the primary delivery method in use. You can see the exact delivery costs after choosing the payment and delivery methods you want for your order. The delivery methods in use depend on the contents of the shopping basket and the combined weight. You can choose from the delivery methods in use at the checkout the option that suits you best, in connection with which the exact delivery cost is shown.

Delivery time
Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to the delivery time estimates have been stated if there are out-of-stock products in the shopping cart, and we will also notify you of possible delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect harm caused by delays. The online store informs about unusual delivery times on its website.

 

Return conditions
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. The deadline for cancellation ends 14 days after the last batch of goods has been received or, in the case of downloadable products, from the moment the order is received.

To exercise the right of cancellation, you must inform us of your decision to cancel the contract in an unambiguous way (for example, by letter by post or email). You can also use our printable return form, but its use is not mandatory.

In order to comply with the cancellation deadline, it is sufficient that you send your notice of using the right of cancellation before the cancellation period expires.

Effects of Cancellation
If you cancel this contract, we will refund you all the services we have received from you, including the delivery costs (except for additional costs due to the fact that you have chosen a delivery method different from the cheapest standard delivery method we offer), without delay and in any case no later than 14 days after receiving the cancellation notice. We will perform the refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case, in such a way that you do not incur costs for returning the services.

You must send the goods back without delay and no later than 14 days after making the cancellation notice. The deadline has been met if you send the goods back before the 14-day deadline expires.

You are only responsible for such reduction in the value of the goods, which is the result of other than the processing necessary to determine the nature, properties and functionality of the goods.

Unclaimed package
Non-redemption is not the same as refund or cancellation. For unclaimed packages for which a separate cancellation notice has not been made, we will charge the delivery costs.